Legal notice
Refund Policy
Last updated:
Overview
Go e-Visa is an independent travel visa assistance platform. We help travelers prepare and review visa applications before submission to the relevant government authority in order to reduce common mistakes and submission delays.
Final visa approval decisions are made solely by immigration authorities and are outside our control.
Full Refund
You may be eligible for a full refund if:
- You cancel your order within 24 hours of purchase and before your application review or preparation has started.
- We are unable to process your application due to an error on our part.
- You were charged more than once for the same order.
Partial Refund
A partial refund may be available if work on your application has started but the application has not yet been submitted to the government authority.
Processing, banking, and third-party service costs already incurred may be deducted from the refundable amount.
Please contact us as soon as possible to check eligibility.
No Refund
Refunds are generally not available if:
- Your application has already been submitted to the government authority.
- Your visa application is denied by the government authority. Visa approval decisions are made solely by immigration officials and are outside our control.
- You provided incorrect, incomplete, or fraudulent information.
- Your visa was approved but you were unable to travel.
Government fees paid to immigration authorities are generally non-refundable once an application has been submitted.
Application Protection
For supported destinations, our team manually reviews applications before submission to help identify common mistakes, missing documents, or incomplete information.
If a mistake made by our team directly affects your application filing, your service fee may be eligible for a refund according to our terms and internal review process.
How to Request a Refund
Please email us at contact@goevisa.com with:
- Your order number
- The destination and visa type
- The reason for your refund request
Our team will respond within 2 business days.
Approved refunds are typically processed within 5–10 business days to the original payment method used during purchase.
Chargebacks
We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly through our support team.
Fraudulent or abusive chargebacks may result in account suspension and restriction of future services.
Contact
Go e-Visa
contact@goevisa.com
goevisa.com